“We’re a commercial business driven by a clear purpose. Our unique model allows us to solve business problems and impact people and communities at the same time. We prove that you can’t spell success without really good people, so we put our team and their development at the center of all that we do. They learn, they stay, and they’re committed to our clients. For these reasons, we recognize that collaboration with other partners is key to building dynamic teams, especially when addressing critical skill gaps.”
Interapt builds solutions that bridge the gap between business, technology, and the people who make it happen. Founded in 2011 in response to the growing technology talent gap, Interapt got its start building custom applications for clients who did not have in-house technical resources or the infrastructure to recruit or train employees. Over the last decade, the business has grown and deploys a similar model to plug talent gaps in business process outsourcing and to structure and staff diversity initiatives. Simply put, Interapt finds the best, most diverse people, trains them, and gives them the opportunity to use their skills to solve problems for clients who either can’t solve in-house or who don’t have their own resources.
In our business process outsourcing division (BPO), we’re the most agile, flexible partner. We have two clear goals – exceed client expectations and be the best place to work. What does this equal? Clients AND employees who stay and are successful. Everyone likely says they do this, but we actually do, and our results prove it. We’ve exceeded benchmarks set by our clients without fail and our clients collectively tout how true we are to our partnership philosophy.
We build solutions around the client, not the other way around. Rather than prescribe products or solutions, our discovery process gets to the heart of what you need to address a business problem. Then we build packages to strategically solve the challenge. You tell us what matters, we take it to heart.
We are also comprehensive. If you need a seasonal team, we can do it. If you need a turnkey call center, we can do that too. If you need a big team, you need them fast, you need them trained, and you want diversity, we will build the solution and put people to work in quick order.
We work across all industry standard BPO technology platforms, so we can plug and play into your system, or we can bring our own. You decide.
Don’t just take our word for it. We’ve served well-known brands such as CVS and Humana. Our partnerships with organizations like General Assembly and our recognition demonstrates our commitment to people, opportunity, and diversity. We believe every door should be open to everyone, regardless of who they are, what they look like, or where they live. This is our Interapt Advantage.
Our Services Include:
BPO – Interapt BPO services focus on creating industry leading experiences and amazing customer touch points, leading to improved services and experiences for internal and external customers alike.
- Contact Center as a Service
- IT Help Desk (Tier I, II, III)
- Customer support (non-technical)
- Inbound and outbound sales support
- Managed Services
IT Solutions – Focused on providing cutting edge technology solutions that increase ROI for our client’s technology investment, always with the customer experience in mind.
- Robotic Process Automation
- UX/UI design
- Data & Cloud
- Mobile/Application Development
Skills – Our mission as an organization to help uplift individuals and create pathways to rewarding and successful careers
- Upskilling / Reskilling
- Tuition free educational opportunities for underserved populations
- Staff Augmentation
- Diversity focused technical recruiting
Learn more about Interapt:
Director of Business Development